Store Privacy
Introduction
Our Privacy Policy describes how we collect data and protect users' personal information:
1. It is very important to read and review the details of this agreement.
2. We do not care about any personal information of a specific person, but rather personal information is collected from those who wish to use the (Nafah Al-Oud) website or related web pages (including but not limited to your buying and selling of goods, or your participation in auctions, or when you contact our user support centre team by phone or email). Once you provide us with your personal information, you have authorized us to process this information by the terms and conditions of the (Information Confidentiality Agreement).
3. We may amend the (Confidentiality Agreement) at any time, after announcing this amendment by publishing the amended version on the site. The amended version of the (Confidentiality Agreement) shall be effective as of the date of its publication. Following publication, your continued use of the site shall be deemed to be your commitment to the terms and conditions contained in the amended version of the method of processing and dealing with the personal information that you have provided to us. We hope that you will review from time to time the announcements of the (Nafah Al-Oud) administration that may be related to this agreement (Confidentiality Agreement).
4. We hope that you will review from time to time the announcements of the management of (Nafah Al-Oud) which may be related to this agreement (Confidentiality Agreement).
The (Confidentiality Agreement) covers the following activities, which are detailed in the clauses below:
1. We collect and retain the personal information that you have processed, provided to us, viewed or modified.
2. We use your personal information and review it as needed.
3. Your use of your personal information and other users' information.
4. Use, access, browse,
5. Tools for communicating with third parties over the Internet.
6. The browsing software used on your device.
7. No misleading or fraudulent emails.
8. Protect your personal information.
9. How can you contact us to inquire about the (Confidentiality Agreement).
Our collection and retention of your personal information that you have processed, provided to us, viewed or modified:
1. As part of registering on the Site, you will be required to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information, and some additional information about you such as your date of birth or other specific information.
2. We may also need to collect certain financial information from you, such as your credit card and/or bank account details, to be added to your account information on the Site. This financial information will be used for billing purposes and to complete your transactions on the Site.
3. After you register on the Site, you should not post any personal information (including any financial information) on any part of the Site, except for the “Account Management” section. This will protect you from the possibility of fraud or identity theft. Also, posting any of your personal information on any part of the Site, except for “My Account”, may be considered a violation of this Agreement and may result in action being taken against your membership on the Site.
4. Information about your transactions and activities on the site will be recorded, whether it is a purchase, sale, or display of goods, withdrawal of amounts, deposit of amounts, or other activities related to your transactions on the site.
5. Please note that we may use your Internet Protocol (IP) address (which is a unique number assigned to your Internet Service Provider) to analyse your activity patterns on the Site and improve your administration of the Site. We may also collect information about your browsing activity details.
6. We may collect additional information from or about you in other ways not detailed here, such as recording phone calls with customer care centre staff or through your answers to our questionnaires. We may collect information for statistical purposes, in which case the names of the information holders remain anonymous.
Our use of your personal information:
1. We use your personal information only to provide services and support from our customer team, and to measure and improve the level of our services to you, prevent illegal activities, and implement the terms of our agreement with you, in addition to removing obstacles, collecting fees, and providing you with promotional emails, as well as to document the information you provided to us with third parties. For example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services with third parties for purposes related to increasing the level of security.
2. Although we strive to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies or third parties where we are required to do so by court order or other legal process, to comply with the law, when we believe that disclosing your personal information may prevent physical harm or financial loss, or to report suspicious activity or to investigate a possible violation of the terms and conditions of our User Agreement.
3. If (Nafah Al-Oud), or any of its subsidiaries or business assets are sold, we may disclose your personal information to the potential buyer, to continue the site’s activity.
4. In addition, information relating to the goods you buy or sell, or auctions you participate in on the Site, this information may include details regarding the user's identity, feedback and comments relating to your use of the Site. Otherwise, we will disclose your personal information to a third party with your express permission.
5. We do not sell or rent any of your personal information to third parties in the normal course of our business, and we will only share your personal information with others by this Privacy Policy.
6. Once you register on the site, you are deemed to have given us clear authorization to deliver you promotional emails about our services, in addition to emails regarding changes and new features on the site. If at any time you decide that you do not wish to receive such emails, all you have to do is select the link to stop sending these emails to your email address, which is available at the bottom of any of these emails, or go to the “My Account” section on the site.
We use your personal information and other users' information:
1. Members may need to share personal information (including financial information) to complete transactions on the Site. You must respect the privacy of other Site Members at all times.
2. We do not guarantee the confidentiality of your information when you share it with other members, so you should request information about the level of confidentiality and security contracts from any other members on the site before you proceed and provide them with any financial or personal data or information, and you can refer to the customer service centre employees to verify the validity and security of what is requested.
3. This Privacy Policy does not cover the disclosure of your personal information to a member of another site. You agree to use any personal information you receive from a member of another site to complete a transaction on our site, only for that purpose, and you will not use the information received from a member of another site for any other purpose (except with the express authorization of the member of the other site).
4. You acknowledge and agree that you will not use personal information received from the site about any member of another site by the laws in force in this document.
5. You acknowledge and agree that you shall use personal information received from users by this Agreement.
Use, access, browse, and modify your personal information:
1. You can access and review your personal information through the “My Account” management page on the website. If your personal information changes in any way, or if you have provided incorrect information on the website, you must update or correct it immediately, either by displaying it on “My Account” or by contacting the customer service team.
2. Please note that we will retain your personal information during and after your use of the Site as required by law, to overcome technical obstacles, prevent fraud, assist in any legal investigation and take any other actions required by law.
Links to third-party websites:
1. The site may contain links to other websites. Please note that we are not responsible for the level of security or methods used on other sites.
2. We encourage you when you move from our site to any other site to read their privacy policy if you intend to give them your personal information.
3. Our Privacy Policy applies only to the personal information that we collect on our website.
Browsing software used on your device:
1. Like many websites, our site uses small software files that are installed on your computer's hard drive. When you go to visit certain web pages on the site, the file identifies your browser with a unique, random number.
2. The cookies we use do not reveal any of your personal information. These cookies help us improve your experience on the site and help us understand which parts of the site are most used. You are free to cancel these cookies if your browser allows you to do so, although this may result in you being stopped from using the site.
Protecting your personal information:
1. We keep your information (Confidentiality Agreement) in electronic files in (the Kingdom of Saudi Arabia and the Kingdom of Bahrain where the servers are located). When you provide us with your personal information, you have given us the responsibility to keep this information in (the Kingdom of Saudi Arabia and Bahrain), and we take all precautions to preserve your information (Confidentiality Agreement), by preventing it from being accessed by irresponsible parties, or using or disclosing it.
2. However, the Internet is not a secure medium and we cannot guarantee the confidentiality of your personal information. You must enter your username and password every time you want to access your account or complete transactions on the site. Choose your password carefully by using distinctive numbers and letters with special specifications. Do not disclose your username and password to anyone. If you believe that your username or password has been exposed, immediately contact the support team on the site to change it.
How to contact us for inquiries regarding the (Confidentiality Agreement)
If you have questions or concerns about our collection and use of your personal information, please contact our Customer Care Team or write to us at our Customer Care Center mailing address.
Nafah Al-Oud, Burj Al-Oud Building, 3rd Floor, Office (302), Al Dahab Street, Al Khaskiah, Al-Balad, Jeddah-22233, Saudi Arabia, Phone Number: +966556460057 | +966570391045 | +966504689476 | [email protected]